You and your provider need a strong internet connection to see and hear each other clearly. If your connection is weak, you could have technical issues during your appointment.
Your device is ready for your appointment.
Around your appointment time, we'll send you a text message inviting you to join a secure video call.
Until then, take a quick tour of our video call features or sign on to MyChart to view your appointment details.
Take a Quick TourThat's it! You can now close this screen.
Your internet connection is slow. You might experience video appointment issues.
and testing your connection again.
Try switching to your smartphone or
If you would prefer a different type of appointment, call your provider's office.
Your internet connection cannot support a video appointment right now.
and testing your connection again.
Try switching to your smartphone or
If that doesn't work, call your provider's office to change your appointment type.
You and your provider need a strong internet connection to see and hear each other clearly.
If the Wi-Fi networks available are not strong enough, you can force your device to use cellular data. This option is only available on smartphones and tablets that are actively covered by a cell phone plan.
Note: your cell phone company may charge you for data usage if you switch to cellular data - this depends on your cell phone plan and is not a PHS charge.
If your phone has limited data, we highly recommend that you only join your appointment from a Wi-Fi network. This will help conserve your data.
Your smartphone or tablet automatically defaults to using a Wi-Fi internet connection if one is available and connected. If your device is running on cellular data and you want to switch to Wi-Fi, check the following: